Accessibility Statement

Introduction

This website is run by the University of Cambridge and this accessibility statement applies to the Childcare Services website (https://www.childcare.admin.cam.ac.uk).

This website is published using the Cambridge Web Platform. The Cambridge Web Platform Accessibility Statement contains information about the accessibility of features common to platform websites.

We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

All pages should comply with WCAG 2.1 Level AA and where possible comply with WCAG 2.2 Level AA.

We know some parts of this website are not fully accessible:
- Most older PDF documents are not fully accessible to screen reader software
- Many images do not have text descriptions
- Drop-down question and answer boxes are not fully keyboard accessible
- Some downloadable forms are not fully accessible – see Forms | Childcare Services

Requesting information in a different format

If you need information on this website in a different format, email childcare@admin.cam.ac.uk. We’ll consider your request and get back to you in 5 business days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, email accessibility@cam.ac.uk and provide details of the URLs and the problems you encountered.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018/2022. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The accessibility regulations do not apply to the University of Cambridge. However, the University is committed to making its websites accessible and voluntarily aims to comply with the regulations.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 Level AA standard, due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations
- Many images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
- Some PDF documents are not accessible to screen readers. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).
- Some form elements on downloadable forms lack proper labels or instructions. This fails WCAG 2.1 success criterion 3.3.2 (labels or instructions).
- Drop-down question and answer elements may not be accessible via keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

What we’re doing to improve accessibility

We’ll continue to address the accessibility issues identified in this statement. Our aim is to resolve or significantly improve issues within our control by December 2025. Issues beyond our control will be reported to the platform provider. As we implement changes, we will review and retest the accessibility of this website.

Preparation of this accessibility statement

We have listed all known accessibility issues in this statement.

We tested this website in July 2025 using both manual and automated testing tools on desktop and mobile devices.

Browsers
- On desktop: Google Chrome 126 on Windows 11
- On mobile: Apple Safari 17 on iPhone 13 (iOS 17)

Assistive technology
- On desktop: NVDA 2024.1
- On mobile: Apple VoiceOver

Automated testing tools
- axe DevTools
- WAVE Accessibility Evaluation Tool

This statement was prepared on 2 July 2025. It was last reviewed on 2 July 2025.